Sign On Help

Frequently Asked Questions Expand AllCollapse All

How can I contact support?

Do you have OCRA questions or need help logging in? Please contact your local COMS support team.

  • United States: 1-800-553-8232
  • Hours are 7:30 am to 7:00 pm CST - Monday through Friday (excluding Company Holidays)
  • Canada: 1-888-609-5550, Option 2
  • Hours are 8:30 am to 7:00 pm EST - Monday through Friday (excluding Company Holidays)
  • Europe and Asia: Contact your Account Manager
  • Hours are 9:00 am to 5:30 pm - Monday to Friday (excluding Public Holidays)

Login

The Login page provides you to access to OCRA.

  • If you have an established OCRA User ID and have successfully logged in to OCRA in the past, you may access OCRA by entering your OCRA User ID and password in the appropriate boxes and then clicking the Login button.

What are the browser requirements?

You must have cookies and JavaScript enabled in your browser.

Supported Operating Systems Supported Browsers
Windows 7, Windows 8.1 Internet Explorer 9, 10 & 11
Windows 10 Edge
Windows 7, Windows 8.1, Windows 10 Firefox
Windows 7, Windows 8.1, Windows 10 Chrome
MAC OSX Safari
iOS Safari

Why can't I log into OCRA with my OCRA User ID?

Your OCRA User ID may be disabled if:

  • You have made multiple unsuccessful attempts to sign on
  • Your password has expired

If your OCRA User ID has been disabled or you have forgotten your ID, contact your local COMS support team for further assistance

Why must I supply my phone number or email address to change my password?

If you forget your password, the secure validation process allows you to verify your identity using a code you receive by email or by phone (text or voice). Verifying your identity ensures your security and saves your contact information for account access.

What if my password has expired?

You will be prompted to reset your password starting 10 days before it expires, and throughout the allotted grace period. If at the end of the grace period you still have not reset your password, your OCRA User ID will be disabled.

To restore access to your account, you must contact your local COMS support team for further assistance.

What is secure validation?

Secure validation is a necessary step to reset your password. When you sign on for the first time, you will receive a validation code by email or by phone (voice or text) to verify your contact information and complete the password reset process.

Why has the validation code expired?

For security purposes, your validation code is only valid for 8 minutes. If you have not validated the code after 8 minutes, you must request a new code or contact support to complete the process.

How Do I...? Expand AllCollapse All

Change my password

If you forget or want to change your password, go to the OCRA Login page and select Forgot your password.

You will be prompted to enter your OCRA User ID and complete the secure validation process. Once you complete secure validation, you will create a new password. Note: You can only change your password once every 24 hours.

For security purposes, passwords are valid for a limited time. Prior to your password expiring, you will see a prompt to change your password on the OCRA Login page.

Complete secure validation

To complete the forgot your password process, you must verify your identity through secure validation.

  • Step 1: Enter your OCRA User ID and phone number or email address.
  • Step 2: Select your preferred delivery channel to receive a validation code by email or by phone (voice or text). Ensure that you enter a phone number or email address you can access immediately, and choose Send Code Now.
  • The phone and text option is not available for phone numbers outside the U.S. and Canada
  • Step 3: Enter your validation code.
  • If you do not receive your validation code within 2 minutes, select have a new Validation Code sent.
  • Enter the validation code within 8 minutes of receipt.
  • Step 4: Create a new password, following the password criteria.

Access my disabled account

If your OCRA User ID has been disabled, you must contact local COMS support team in order to enable it.